Payment and Refund Policy

Effective Date: September 9, 2026

This Payment & Refund Policy explains how payments, cancellations, and refunds are handled for Internet services provided through ourclubbd.live.

1. Payment Methods
   Customers may pay for Internet services using the payment methods available on our website, including ShurjoPay and PayStation.
2. Payment Confirmation
   A payment is considered successful once it has been confirmed by our payment system or the relevant payment provider. Customers should keep their payment receipt or transaction ID for future reference.
3. Service Activation
   Internet services may be activated or renewed after successful payment confirmation. Activation time may vary depending on the service and payment processing.
4. Incorrect or Failed Payments
   If a payment fails but money is deducted from the customer’s account, the customer should contact us with the transaction ID and payment details. We will verify the transaction and take appropriate action.
5. Duplicate Payments
   If a customer accidentally makes multiple payments for the same service, the additional confirmed payment may be adjusted against a future bill or refunded after verification.
6. Refund Eligibility
   Refund requests may be considered where a payment was made incorrectly, duplicated, or where we are unable to provide the paid service, subject to verification and applicable terms.
7. Non-Refundable Services
   Payments for Internet services that have already been consumed or used may generally not be refundable. Any applicable refund will be determined based on the circumstances of the request.
8. Refund Processing
   Approved refunds will normally be processed through the original payment method or another appropriate method. Processing time may depend on the payment provider and banking/mobile financial service.
9. Refund Requests
   Customers requesting a refund should contact our support team and provide relevant information such as their name, registered phone number, transaction ID, payment date, and reason for the request.
10. Policy Changes & Contact
    We reserve the right to update this policy when necessary. Any changes will be published on ourclubbd.live. For payment or refund inquiries, customers should contact our support team through the contact information provided on the website.

Website: ourclubbd.live